Privacy policy

This policy explains what happens to information you give Acomodo through this website and through the Acomodo resident app. Last updated 4 November 2026.

Jump to: Website enquiries · Resident app · Contact and deletion

Website enquiries

Information you provide

The enquiry form asks for your name, email, phone number, nationality, move-in date and accommodation preferences. You can also provide your university and a message. Please do not include identity documents, payment details or sensitive personal information in the message.

The waitlist form for booked rooms asks for your name, WhatsApp number and preferred move-in month.

The landlord form asks for contact and property details. You may also attach property images and add remarks. Please upload property images only when you are permitted to share them with Acomodo.

How your enquiry is used

We use your details to review your accommodation request, check availability and contact you about next steps. The website sends your enquiry to the Acomodo team by email through Resend, our email delivery provider. Your email address is included so the team can reply to you. Submitting an enquiry does not reserve a room or make a payment.

Waitlist requests are emailed to the same team through Resend, so the team can message you on WhatsApp if a matching or similar room becomes available. Joining the waitlist does not reserve a room.

Landlord submissions are emailed through Resend to Acomodo's rentals team at rentals@acomodo.in. Uploaded images are re-encoded for email delivery. Submitting the form does not create or publish a property listing.

Storage and service providers

After a form is sent, a copy of the details you entered is saved as a row in a private Google Sheet used by the Acomodo team to track enquiries. Landlord images are not saved there. Enquiry emails are processed by Resend and the team's email service, and the sheet is stored by Google. Website hosting and delivery services also process technical request information needed to serve pages and protect the service.

Confirmation cookie

After a booking enquiry or waitlist request is accepted for email delivery, we set a confirmation cookie that expires after one hour. It contains your enquiry reference and an expiry time, not your contact details. It lets this browser display the confirmation page and is not used for advertising.

External contact links

Choosing WhatsApp or an email link opens another service. Information you share there is also handled under that service's privacy terms.

Acomodo resident app

The Acomodo app is for residents of properties Acomodo manages. Accounts are created only by invitation from the Acomodo team; there is no public sign-up.

Information in your account

• Account details: your name, email address and the password you choose when you accept your invitation. Passwords are stored only in hashed form.
• Tenancy records kept by the team: your property and room, agreement dates and renewals, rent, deposits and advance rent, check-in dates and visa status, your rent ledger, receipts and tenancy documents such as agreements.
• What you send in the app: maintenance requests and comments, photos you attach to them, chat messages with the team, and payment proofs (amount, date, reference, note and the screenshot you choose).
• App activity: which announcements you have read, so your Inbox shows what is new.

The app uses your camera or photo library only when you choose to take or attach a photo, and only the photos you pick are uploaded. It does not collect your location, contacts, device identifiers or advertising identifiers, and it contains no advertising, analytics or tracking tools. On your phone, the app keeps your sign-in session in the device's secure storage and keeps a copy of published guides for offline reading.

How it is used

We use this information to manage your tenancy: to handle maintenance, record rent and payments, issue receipts, share documents and announcements, answer your messages and send service emails such as renewal reminders. We do not sell your information or use it for advertising.

Who can see it

You can see your own records in the app. Acomodo staff who manage your property, and Acomodo administrators, can see them in the staff panel. Notes that staff mark as internal are visible only to staff.

Service providers

Acomodo uses service providers that process information on our behalf: cloud hosting and database services that run the app, private cloud file storage for photos, payment proofs and documents, and Resend for service emails. Files are stored privately and served through short-lived app links after access checks. All connections to the app are encrypted with HTTPS.

Some guides include videos played from YouTube or Vimeo. When you play one, that service receives information under its own privacy policy.

How long it is kept

We keep your account for as long as you are a resident or until you ask us to delete it. Rent ledger entries, receipts, payment proofs, agreements, tenancy documents and maintenance records are kept after your tenancy or account ends for as long as accounting, tax and legal obligations require, and to resolve disputes.

Deleting your account

You can ask for your account to be deleted in the app under More → Delete account, or as described on the account deletion page. Automatic deletion runs monthly after a 30-day grace period, normally 30–61 days after your request. The app displays the scheduled date. Outstanding rent does not prevent a deletion request. Deletion removes your sign-in, name, email address, chat messages and notifications, and ends your access to the app. The records listed above that must be retained are kept under “Deleted resident” instead of your name.

Existing documents, payment proofs and photos may still contain personal information; deleting an account does not rewrite those files. Your original email address may be held temporarily in a deletion confirmation delivery record. It is cleared after delivery or cancellation, or on the next delivery run after seven days if undelivered. Requests involving staff or administrator access need team review; service interruptions can delay completion.

Contact us about your information

To ask what information we hold about you, or to correct or delete it, contact bookings@acomodo.in.